Google Voice for Business will benefit from call recording

Along with a slew of Meet announcements, Google Voice is getting a pair of new features, including call recording, for business subscribers. Google also previewed what’s coming to Spaces this year.

Google says it’s seen “renewed interest in cloud-based phone systems that separate people from old desk phones” in hybrid work. Starting next month, business customers of Google Voice will be able to record calls. This phone service is officially considered a separate add-on (and payment) for Workspace, and touts features like spam blocking and voicemail transcription.

Standard subscribers will benefit from on-demand recording, while the Premier tier also offers automated call recordings, which is a “main request from customers in regulated industries”.

Meanwhile, Google Voice SIP Link “later this year” allows customers to “connect their chosen telco’s SIP trunks through certified session card controllers from Oracle, Cisco, Ribbon and Audiocodes.”

This will allow customers with operations outside of our current coverage areas to globally switch to Google Voice. Admins will be able to easily manage these carrier-provided numbers alongside Google-provided numbers directly in the Google Admin console.

Google also talked today about Spaces. He reiterated that the online discussion thread in the coming weeks will respond to specific comments that do not appear in the main feed. After enabling Shared Links last week, there will be a centralized place to find and join spaces within your organization later this year. Google is also working on search improvements for chat and spaces, like improved file/conversation discovery and filter chips.

Finally, team size limits are increasing to 8,000 (from 400) and possibly 25,000 by the end of 2022. This is intended to allow for announcements from departments and organizations.

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